In fact I suspect that some air conditioning operators actually want customers to call them with problems so that they can do a support call at $125 an hour.
Last year I installed an LG Multi V air conditioning system into a brand new house. It cost over $50,000 and was installed by Sydney based LG reseller Orion Mechanical.
Click to enlarge |
| LG air conditioning controller next to automation system. No relationship between the two. |
Despite the purchase price, LG via their reseller Orion Mechanical failed to supply any form of proper manual relating to the operation of the system.
After several calls to Orion Mechanical they finally emailed an instruction manual, however it was for the wrong system.
Finally mailed out four LG instruction books of which, only one page in each manual related to instructions in English for the control system we had purchased and even then it was the most basic of instructions.
Since then we have had constant controller problems with the unit. My latest problem is a simple HL message which locked me out of using the interface to turn on the air conditioning in a bedroom and bathroom area.
When the system was installed we chose not to interface the air condition system or the control system into the home automation system. This was quite deliberate. Instead we chose to locate separate air conditioning control panels throughout the house.
I did this because I was of the opinion that LG along with a lot of other mainstream air conditioning Companies have to date failed to deliver IP based interfaces or macro's that allow for easy integration of an air conditioning system in to a home automation system.
