Westpac customers who are paying millions of dollars each month in online transaction fees have once again been denied access to Westpac's banking system after yet another major crash. It appears that not only are Westpac not investing in efficient banking technology but their backup systems are not working either.
On Friday afternoon, which is payday for millions of Australians customers, many could not access their accounts online for several hours. Visitors to local branches were also unable to get access to banking information as it appears that the internal banking system was also down.
At the North Sydney branch where there was only two tellers to serve a long queue of customers. Customers were forced to wait up to 30 minutes to get served. One teller said when a customer complained, "This is not our fault. We only have limited resources and we are doing the best we can with the resources we have got". When it was pointed out that there were six empty teller spaces she said, "They have cut staff and we don't have the resources to staff them."
Calls to the Westpac help hotline were met by a recorded message saying that problems were due to a system failure.
