Small business and residential customers whose phone-lines have been affected by the disaster will receive free call diversion from their fixed line to another fixed or mobile line, according to Telstra.
In addition, customers who contact Telstra and report phone-line damage due to recent weather will continue to pay fixed line rates on local and STD calls made from their mobile phones.
To access the free call diversion or to report loss of their Telstra fixed service, customers should contact 13 22 03.
These offers will continue until the network damage in the area has been repaired and applies to one designated Telstra mobile per household or business.
Customers whose homes have been severely damaged by the floods will also be offered cancellation of a Telstra fixed phone service at existing premises with free number reservation to be provided for three months; free connection of a Telstra fixed phone service at one residence or business within a twelve-month period beginning from the date of the disaster; and Telstra mobile customers who do not have a fixed line will receive a one off credit to the value of $50, limited to one mobile phone per household or business.
