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By Sarah Falson | Tuesday | 16/10/2007
Voice over internet protocol (VoIP) providers have been urged by the government watchdog for telecommunications to endeavour to provide users with access to the emergency 000 number – a phenomenon that is currently the bane of many VoIP providers who haven’t found solutions for offering their customers the vital service. The Australian Communications and Media Authority (ACMA) and the Department of Communications, Information Technology and the Arts have reportedly contacted more than forty Australian VoIP providers urging them to find technical solutions so that all users have access to emergency call number.
There are currently three emergency numbers available in Australia -- Triple Zero, which can be dialled from any fixed or mobile phone and some VoIP services, and 112, which is available from all GSM mobile phones and 106, which connects to the text-based relay service for people who are deaf or who have a hearing or speech impairment.
When a caller phones an emergency call number, the request is handled initially by Emergency Call Persons (ECPs), who determine from the caller which emergency service is required and establish the location of the caller.
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