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The recent 2007 Choice computer ISP satisfaction survey found less than a third of respondents were satisfied with their ISP, the biggest complaint being cost.
"Some providers clearly have some work cut out for them with Telstra BigPond standing out as the worst overall performer of the ISPs rated in the survey," Choice spokesman Christopher Zinn said yesterday.
And while BigPond loves to brag about their operation claiming they are the biggest and the best in Australia a new US report that found Australians are paying up to nine times more for broadband than other western nations, and download speeds are 35 times slower than the leader Japan.
The Choice survey revealed that Telstra BigPond was the most common ISP connecting 33 per cent of respondents to the internet.
