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The new service will be provided ‘in world' by BigPond avatars who can answer customers' service-related queries by text and voice.
BigPond Group Managing Director, Mr Justin Milne, said "For more than a year BigPond has maintained a leading presence in Second Life with users enjoying the 16 fun and interactive islands we maintain. Our launch of a dedicated virtual customer service team is an indication of the popularity of Second Life and provides us with another innovative way to continue to give our members award-winning customer service."
The BigPond customer service kiosk is available during the busiest hours on Second Life, every Monday to Friday from 11 am to 10 pm Australian Eastern Standard Time. During this time there will be a live BigPond representative ‘in world' to provide sales and service assistance.
