Fisher & Paykel In Hot Water Over Warranties

Written by Oonagh Reidy     12/11/2013 | 12:57 | Category: INDUSTRY

Appliance giant accused of misleading consumers over warranty rights.

Fisher & Paykel In Hot Water Over Warranties

The Australian Competition and Consumer Commission has filed Federal Court proceedings against Fisher & Paykel for allegedly misleading consumers about their (statutory) warranty rights. 

The watchdog alleges Fisher & Paykel sent "misleading" letters to consumers who purchased an appliance, inviting them to purchase an extended warranty. The letters are believed to have indicated consumers would not be protected against repair costs after the warranty expiry, unless an extended warranty was purchased. 

The ACCC alleges that the conduct of breached sections 18 and 29 of consumer law and is seeking pecuniary costs, injunctions, orders for compliance programs, against F&P, now owned by appliance giant, Haier. 

The consumer watchdog alleges the extended warranty offered may constitute a financial product and thus, the appliance company were offering financial services. 

ACCC Chairman Rod Sims said "this is an important case" as the allegations involve false or misleading representations by businesses about consumers' statutory rights in offering extended warranties.

"Shoppers should realise that under the Australian Consumer Law they may have a right to a repair, replace or refund beyond the time period covered by the manufacturer's warranty.

"While some extended warranties may offer protection over and above that provided by the ACL, they do not replace the underlying consumer guarantees", Sims said.

Breaking News

  • An LG TV Option For Everyone

    An LG TV Option For Everyone
    Place all of the TVs that make up LG's staggering 2014 TV range up against each other and you'd probably end up with a line the length of a couple of cricket pitches.

  • What Is An Ultra High Definition TV?

    What Is An Ultra High Definition TV?
    Ultra HD TV's, or as some say 4K TV's, deliver a higher resolution display technology and while there is limited content right now, UHD technology is all about future proofing your TV purchase.

  • What is webOS?

    What is webOS?
    It's LG's next generation Smart TV, giving quick and simple access to the content you love most. Uniquely engineered, it's Smart TV made simple.