Another customer asked why "Ruslan Kogan can't just be honest and have the Gonads to admit that this is a right royal stuff up, and stop blaming everyone else for kogans incompetence..."
Another wrote: "Wow I am now really annoyed with myself for signing up with this fraudulent mob.Didn't know anything about this 400mb daily limit and booting off the network crap until yesterday"
Kogan T& C state:
'We may at any time in our sole discretion suspend any Service, without incurring any liability or prejudicing any of our other rights or remedies, for whatever reason, including: a) where we suspect that your account has been hacked ... o rb) where we suspect that you have breached the Acceptable Use"
A spokesperson for the Australian Communications and Media Authority, who is responsible for ensuring telcos abide by the new telecommunication consumer protection code (TCP) confirmed to SmartHouse it does regular audits to make sure all telcos are abiding by regulations, but said "we cant say whether we are going to investigate [Kogan]."
However, the spokesperson did say from 01 March all telcos are required to have a 2 page critical
information summary "so consumers can compare like with like" across
different telco plans.
If a telco like Kogan was found in breach of the TCP code, the ACMA could issue a direction to compliance, take them to court and impose a fine up to $250,000,
The new industry code aims to give long-suffering telco customers protection from issues such as bill shock, confusing mobile plans and poor complaints-handling and forces telcos to make plans super clear in ads.
Interestingly, since Aussie telcos are now required to handle customer complaints efficiently, something Kogan is also failing to do, if Whirpool posts are anything to go by.