This of course resonates more loudly these days with some custom AV installations costing well into in six figures - installations that CEDIA admits will require on-going service and support issues.
And as Adams intimates - there is no sense in having highly technically expert residential integrators who don't have any business skills- they will be out of business with a couple of years so the servicing of these large custom installations is not done.
And one way of keeping high professional standards says Adams is to standardise their business skills and education and training.
CEDIA for their part have been turning their attention to the issue of training and education more and more lately.
According to Stephen Miller, executive director of CEDIA Asia-Pacific providing AV installers with more of a formalised education structure will invariably help them not only make more money but, in holistic terms, will result in "better service, better outcomes and better profits", adding that it will also "benefit the industry as a whole as well".