NBN: ACCC Sets Rules For Telstra Copper/HFC Disconnections

Written by Computer Daily News      23/05/2014 | 09:34 | Category: WIRELESS & NETWORKING

With Telstra preparing to disconnect existing copper and HFC services in a number of areas where NBN services are now available, the Australian Competition And Consumer Commission has stepped in to "clarify" certain safeguards for consumers who may be facing an unexpected disconnection.

NBN: ACCC Sets Rules For Telstra Copper/HFC Disconnections
Regions scheduled for disconnection include parts of Armidale and Kiama in New South Wales; Brunswick and South Morang in Victoria; Townsville, Queensland; Willunga, South Australia; and Deloraine, George Town, Kingston, Sorrell, St Helens and Triabunna in Tasmania.

The ACCC says a large number of consumers and businesses in these areas have already made their choice and placed an order for NBN services. "However, some customers haven't yet made a choice or have been unable to place an order for NBN services," it says.

Under arrangements the ACCC has established with NBN Co, Telstra and other service providers will "case manage" their customers in these areas, with services only being disconnected if the end-user makes it plain they do not wish to migrate to the NBN.

- Separately, ACCC said it had approved Telstra's proposed measures for migrating customers onto the NBN. These include "pull through" techniques for using an existing copper or HFC line to pull NBN fibre through the conduit from the street to the premises, which results in a temporary outage. 

"Certain households and businesses are more difficult to connect to the NBN fibre than others. These measures may potentially help NBN Co to connect these premises while minimising the disruption in service to consumers," said ACCC commissioner Cristina Cifuentes.