The Australian Competition and Consumer Commission (ACCC) has started proceedings in the Federal Court against EnergyAustralia and its telemarketing company, Bright Choice Australia, for allegedly contravening Australian Consumer Law by engaging in misleading conduct.
The ACCC alleges that Bright Choice signed up a number of consumers in Victoria, NSW and Queensland to EnergyAustralia plans over the phone, without the consumer’s knowledge or consent.
During the calls, Bright Choice told the consumers they were not being signed up to an energy agreement and that they would be sent information, and then they could decide whether or not to sign up to an energy agreement.
It seems that some consumers were recorded by Bright Choice as having agreed to enter into a contract and EnergyAustralia then sent each of these consumers a ‘Welcome Pack’ containing contractual documents and treated each consumer as having agreed to switch energy services to a new EnergyAustralia plan.
The ACCC alleges the telemarketing and subsequent mail out of ‘Welcome Packs’ involved false, misleading and deceptive representations, in contravention of the Australian Consumer Law.
ACCC chairman, Rod Sims said: “Regardless of whether a salesperson is knocking on your door or calling you at home, the legal protections of the Australian Consumer Law apply.
“The ACCC’s message is clear – energy companies must act to ensure that their sales agents and representatives do not engage in unlawful sales tactics, whether they are selling door to door or telemarketing.”
The ACCC is seeking pecuniary penalties, declarations and costs against both EnergyAustralia and Bright Choice. The ACCC is also seeking an injunction and compliance program orders against Bright Choice.
The ACCC’s enforcement action follows an investigation undertaken by the ACCC in coordination with the Australian Energy Regulator (AER) into telemarketing practices by EnergyAustralia and Bright Choice.
The AER has instituted separate proceedings in the Federal Court against EnergyAustralia, alleging that EnergyAustralia failed to obtain explicit informed consent before transferring or entering into a new energy contract with certain customers in South Australia and the ACT, in breach of the National Energy Retail Law.
Both proceedings have been set down for a directions hearing in Melbourne at 9:30am on 13 February 2015 before Justice Gordon.
In April 2014, EnergyAustralia agreed to pay a penalty of $1.2 million for unlawful door-to-door selling practices and consented to the declarations and other orders sought by the ACCC in that proceeding.
The ACCC also took action against Neighbourhood Energy, Australian Power & Gas Company, AGL and Origin Energy in respect of door-to-door marketing conduct in 2012 and 2013. Following the ACCC’s enforcement action against several energy retailers, a number of energy retail companies, including EnergyAustralia, ceased door-to-door marketing activities.
