Telstra’s customers have today again faced service issues, with Telstra since stating via Twitter that it has resolved the issue.While Telstra stated that it has dealt with the issue, customers were still taking to Twitter to complain of service problems.
Telstra initially advised via Twitter that it had “received reports from some customers facing difficulties making voice calls on our networks”, stating that it was “investigating as a priority”.
Telstra subsequently tweeted that it was mainly impacting Victoria and Tasmania, “with some impact elsewhere”.
However, customers took to Twitter to report issues around the country.
The issues follow Telstra’s most recent outage last week, which saw the telco offering customers another free day of data, slated for April 3, with CEO Andrew Penn issuing an apology.
“Mobile phones and other mobile devices have become critical parts of our lives and our customers rightly have high expectations of us,” Penn wrote via a blog post.
“We invest billions of dollars a year to meet and exceed these expectations and provide our customers with the best mobile experience in the country. That is why it is so disappointing for us to have let down our customers.”
Last week’s outage followed an outage in February, which also saw the telco offering a free day of data for customers.
Following the February outage, Telstra chief operations officer Kate McKenzie stated that the telco was “incredibly disappointed” that it had occurred.