BigPond Elevates Tech Support To Second Life

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Telstra BigPond has today opened a dedicated kiosk that will provide real-time customer support in the virtual world, Second Life.


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The new service will be provided ‘in world’ by BigPond avatars who can answer customers’ service-related queries by text and voice.

BigPond Group Managing Director, Mr Justin Milne, said “For more than a year BigPond has maintained a leading presence in Second Life with users enjoying the 16 fun and interactive islands we maintain. Our launch of a dedicated virtual customer service team is an indication of the popularity of Second Life and provides us with another innovative way to continue to give our members award-winning customer service.”

The BigPond customer service kiosk is available during the busiest hours on Second Life, every Monday to Friday from 11 am to 10 pm Australian Eastern Standard Time. During this time there will be a live BigPond representative ‘in world’ to provide sales and service assistance.

 

BigPond Second Life has around 100,000 registered members and BigPond continues to maintain the number one real world brand presence in Second Life.

BigPond has 16 islands in Second Life and five of these are exclusively residential islands. Some of the most popular destinations include Pondi Beach, the Billabong Bar and also popular replicas of Australian icons including a ski resort, the Harbour Bridge and the Sydney Opera House.

Use of the BigPond islands in Second Life is unmetered for most BigPond broadband members, which means it does not count towards their monthly data usage.

See: www.bigpond.com

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