X

Telstra CEO David Thodey has admitted the nation’s No. 1 telco is not performing well at its call centres, but has defended his increasing habit of moving them offshore.

Speaking at the company’s annual general meeting, Thodey said that – while the company still has a lot of work to do when it comes to improving the quality of service out of its international call centres – it will continue to increase the use of global providers at the expense of its Australian centres.

Thodey said this is for economic reasons.

“As a business, we have a responsibility to consider the economies of scale offered by global providers, along with the flexibility that gives us in managing fluctuating call volumes at different times of the year,” he said.

“This means that our contact centre work here in Australia is declining, and will continue to do so. We have implemented many initiatives to improve the service we offer our customers, though we still have much to do.”
241211 SAV Ruark CNewsJan Leader Call Centres Wanting: Thodey
BlueAnt 4SQM PumpAirUltra 728x90px Call Centres Wanting: Thodey
Flick of a switch 728x90 1 Call Centres Wanting: Thodey
728 x 90 Call Centres Wanting: Thodey
728x90 Call Centres Wanting: Thodey
ELX DIG Crosscat Promo 728x90 Mar25 Call Centres Wanting: Thodey
728X90 1 Call Centres Wanting: Thodey
Uniden Channelnews SoloX July 2024 728x90 1 Call Centres Wanting: Thodey
Marshall 728x90 1 Call Centres Wanting: Thodey
HAIER Series 600 FLW HPD Pairs 728x90 1 Call Centres Wanting: Thodey
Arlo EOFY25 728x90 Call Centres Wanting: Thodey
GOTHAM 728px x 90px Call Centres Wanting: Thodey
FA 979 HN MDF SG14 14gen 728x90 1 Call Centres Wanting: Thodey
JBL TourPro3 728x90 Call Centres Wanting: Thodey
Westan 728x90px Call Centres Wanting: Thodey
hitachi banner 728x90 Call Centres Wanting: Thodey
728x90 Call Centres Wanting: Thodey
728x90 Call Centres Wanting: Thodey
AU X8 Banner 728x90 Call Centres Wanting: Thodey
MaxRanger4K Leaderboard 728x90 Call Centres Wanting: Thodey
BEL2535 BPB024 4SQ Banners 728x90 Call Centres Wanting: Thodey
Hisense KV BannerAd 728 90 Call Centres Wanting: Thodey
Px7 S3 728x90 1 Call Centres Wanting: Thodey
Skullcandy 728x90 1 Call Centres Wanting: Thodey
ChannelNews AZ100 728x90 Call Centres Wanting: Thodey


YOU MAY ALSO LIKE