Telstra has established a telephone hotline to help its mobile phone subscribers move from CDMA to Next G – and executives say they’re willing to replace handsets where necessary.
Telstra Country Wide MD Geoff Booth said the hotline would give the “small number of customers experiencing genuine problems” a direct line to a specialist call centre where consultants would help locate the cause of their issue and – where judged necessary – arrange a physical test of coverage at their location. “If the diagnostics show there is a genuine handset problem, Telstra will swap out a customer’s handset,” Booth promised.
Communications Minister Stephen Conroy last week announced the telco would have to delay its CDMA switch-off by at least three months because Next G’s performance in the bush isn’t up to scratch.
The closure was due on January 28 but Conroy ordered it put off till at least April 28.
– The Telstra hotline should be a popular call for Chinese during the upcoming Chinese new year. The number, 1800 888 888, contains most lucky Chinese digits.
