Dell, who has been accused of selling more than 11 million faulty PCs, are refusing to explain the extent of their problem in Australia despite several complaints from angry consumers.
Following our story yesterday several consumers contacted both SmartHouse and ChannelNews complaining about the quality of Dell PCs and a lack of support by Dell.
Alex Heriseanu told SmartHouse, that after purchasing a new Dell PC earlier this year, the computer’s graphics started to crash so he contacted Dell to fix the problem. He said: “They updated the firmware, but it did not fix the problem. Then they sent a technician to replace the graphic card, but this did not work either. After that they agreed to replace the computer with an identical one. To my horror the second computer crashed. The only software loaded at the time was the Operating System”.
“Fed up with Dell, I have asked for a refund, I am still waiting. I now realise that my problem is wide spread and Dell is trying to hide the problem”, he said.
Shane Burdett of Audio Visual Technologies said: ” I have had 2 Dell laptop computers in my time and never again. One of these notebooks cost close to $5,000. Yet despite this they both had the same problem. When you connected the audio to a PA system to do a presentation to a large group of people, there was a horrible “buzz”. Quite loud, not just in the background. No-one at Dell had an answer; they then refused to do anything about it. In The end I gave up on Dell computers”.
Mary Wood, a mother of two boys, contacted SmartHouse to say that over two years, two Dell PCs had failed and that on both occasions Dell admitted to faulty components.
Late last week Advanced Internet Technologies in the USA filed a lawsuit against Dell accusing the computer maker of failing to produce documents written by company executives, relating to the failure of millions of Dell PC’s.
The legal action is the latest turn in a three-year campaign by Advanced Internet accusing Dell of selling 11.8 million faulty personal computers and then trying to conceal problems with them.
