Dick Smith has recalled four self-branded portable DVD players following concerns they “may overheat and pose a fire risk.”
The product recall follows an incident in August when a Dick Smith portable DVD player exploded in the lap of 3 year old Ava Lyons, leaving her with severe burns on her face and fingers.
Like the portable DVD player used by Ava, the fire risk stems from the “internal lithium-ion rechargeable battery.”
The recalled products (featured) were sold between November of 2009 to July of 2012 in Australian and New Zealand Dick Smith stores.
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Dick Smith is urging anyone who owns one of the above portable DVD players to stop using them immediately and return them at any Dick Smith store for a full refund.
If further information is required, in Australia customers are invited to call: Dick Smith Customer Service number: 1300 366 644 (select option 2; 8am – 7pm AEST Monday to Friday, 10am – 2pm AEST Saturday and Sunday) OR 1300 660 054 (9am – 5.30pm AEST Monday to Friday). In New Zealand, customers are invited to call: Dick Smith Customer Service number: 0800 373 347 (select option 1 8:30am – 7pm Monday to Friday, 12pm – 4pm Saturday and Sunday NZT).
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