Thousands of consumers who own a Bose Sound Dock for iPods and have recently purchased a new iPod will find that their new Apple devices will not charge when docked following a decision by Apple to change the pin configuration on their new iPods.
According to Apple insiders the decision to change the pin configuration was taken by Apple late last year when it was discovered that power fluctuations and surges hitting a docking station such as the Bose Sound Dock was disabling iPods with thousands of consumers complaining to Apple that their iPods were not charging after being hit by a surge when docked on an attached IPod docking station.
In an effort to regulate power supply to an iPod and iPhone Apple has introduced a new pin configuration which eliminates the possibility of surges affecting an attached device. This has left Companies like Bose and other who licence from Apple seething as older generation iPod docks similar to the Bose Sound Dock are unable to charge when attached.
A Bose dealer told SmartHouse that the Company was not happy with the decision. “We cannot software upgrade a Bose Sound Dock. This is a hardware problem that has come about because of power supply problems affecting an Apple made product with Apple being hammered by consumers with warranty claims. Now Apple have protected their backside by introducing a new pin configuration which is now affecting consumers all over again, however people are complaining to Bose and not Apple.”
“The only solution for a consumer is to buy a new Sound Dock or use a USB charger to charge their iPods. The issue is only with new iPods and iPhone’s not with old iPods they said”.
Two Sydney Bose dealers have both said said that they have had several complaints.
Both Bose and Apple were not available to comment on these issues however Investigations by SmartHouse reveal that Bose is not alone with all vendors who have sold iPod docks during the past 24 months now affected by the Apple decision.