NineMSN who are responsible for delivering the Microsoft Hotmail service in Australia are not saying whether millions of accounts are affected by a problem that has seen Hotmail inboxes and their content eliminated.
Overseas media are reporting that Microsoft has been hit by a barrage of complaints from Hotmail users who claim emails have been deleted from their accounts.
A number of users resorted to forums to vent their frustration after they logged in to find empty inboxes and missing folders. It is unclear whether the problem lies with Microsoft, which owns MSN, or whether it is the work of hackers.
The Daily Mail in the UK claims that Some users of Microsoft Hotmail are starting off the new year scrambling to get back old e-mails.
‘Please help me get them back,’ wrote one user under the moniker ‘Zacgore’ in a post dated Saturday. ‘All my kids’ info and pictures are in there!’
Others complain that the majority of the e-mail in their inboxes was sent to their deleted mail folders instead. It is unclear from the posts how widespread the problem is. The free Web-based e-mail service is the world’s most used with about 360 million users, according to comScore.
Windows Live support technicians have said in numerous threads that the Hotmail team is aware of the problem and working on a fix.
