How Sony Ericsson Screwed Up A Simple Mobile Phone Return

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It appears that the customer service geeks at Sony Ericcson have an excuse for every occasion according to the a story in the UK Guardian including one that claims that the Post Office have to type out labels for registered delivery as opposed to hadwriting a label.

When Kat Brown’s  Sony Ericsson mobile phone stopped working she was invited to return it to Sony for repair. Instructions on how to send it were emailed to her and Brown duly took it to a post office and, as instructed, obtained proof of postage. The handset didn’t arrive.

Brown sent off her proof of postage but Sony deemed it invalid because the address on it had been handwritten by the postal official. Only printed evidence was acceptable, she was told. This fastidiousness was not mentioned in the detailed instructions she had been sent, which stated only that proof of postage should be obtained. Such a detail did not faze Sony, which declared that despite Brown’s diligence her claim for the lost phone had been invalidated. “Can they get away with this wording?” she asks. “I followed their instructions to the letter.”  So what happened?

For the rest of the story go to the original story here.

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