iiNet is looking to lure uses away from rivals by offering service transfer in ‘just hours’
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Australia’s second largest DSL provider has changed the transfer process to its ADSL2+ or Naked services, which allows “rapid” switch in just hours, compared to two weeks previously.
Existing iiNet customers can also transfer from their current ASDSL2+ service to a Naked service within hours.
Perth based iiNet has been busy in its bid to boost user numbers of late, offering cut price Fetchv services, re- adding 200GB ADSL2+ broadband data plan due to “popular demand” and offering services to regional Darwin and Qld.
And there’s now hardly any downtime during transfer from another ISP, declares iiNet’s CEO, Michael Malone.
“Customers can now do it with little to no time offline.”
“Technically it is a really clever change to processes, but for customers it will make the world of difference. They’ll now be able to join the iiNet family without the inconveniences that extended periods of downtime can bring,” Mr Malone said.
We’ve already begun to see the positive impact it’s having and I’m very confident that more people will now choose the ISP they want – rather than feeling trapped by the interruption that switching providers might bring.”
The telco recently anounced a 17% rise in profits as well as the acquisition of Adelaide rival Internode for $103 million.
iiNet has over 860,000 customers using 1.7 million services, it said in February.
