Internode Top ISP Questions Raised About Research

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Adelaide-based Internode is Australia’s top Internet service provider in terms of customer satisfaction, according to a Roy Morgan report. Internode scored a customer satisfaction rating of 97 percent in Morgan’s six-monthly ratings for the period to September, followed by iiNet at 90 percent.

Adelaide-based Internode is Australia’s top Internet service provider in terms of customer satisfaction, according to a Roy Morgan report. Internode scored a customer satisfaction rating of 97 percent in Morgan’s six-monthly ratings for the period to September, followed by iiNet at 90 percent.

Morgan noted improvements at TPG, up 7 percent, and Telstra BigPond, which finished last in its ratings but still improved by four percent.

AAPT – now flogged off to iiNet – and VHA 3 suffered declines in customer satisfaction of seven percent and five percent respectively.

Final placings for the six months to September: Internode, 97pc; iiNet 90; TPG 85; Westnet 83; Optus 76; AAPT 71; iPrimus 7; VHA 3 70; Telstra BigPond 68.

CDN notes someone should tell Morgan that AAPT and Westnet are both now part of iiNet.

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