The new deal will change JB’s point of sale system.
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The system revamp involves integrating QuickSmart “online processing system with JB Hi-Fi’s point of sales system that aims to give customers access to full e-signature and paperless in-store capability.”
There is also potential use by online customers and will help enhance customer both online and in store customer experience.
The agreement between the retail giant and ThinkSmart Limited cover both its Australia and New Zealand ops, and aims for full point of sale system integration to the latter’s patented system by April next year.
“Enhancing customer experience is paramount in driving both in-store and online sales” said ThinkSmart Executive Chairman and CEO Ned Montarello. “These new initiatives are designed to do that.”
ThinkSmart first deployed its QuickSmart online processing system through all JB Hi- Fi stores in April 2009, which helped deliver a 60% reduction in customer processing times, the former said in a statement released.
“It’s exciting that we’re extending our agreement with JB Hi-Fi in Australia and New Zealand at the same time as we aim to bring e-signature technology and paperless processing to the Australian electrical in store and online retailing marketplace,” said Mr Montarello.
“We’ve been working with ThinkSmart since 2007 and we were very happy to extend our agreement with them through to 2014,” said JB Hi-Fi CEO Terry Smart.
“We remain focused on providing the highest level of service to our customers.”
ThinkSmart operates its “RentSmart” branded rental finance product through hundreds of retail outlets including Woolworth’s owned Dick Smith and Officeworks.
