LG Electronics in Australia have a major problem with the Australian Competition & Consumer Commission urging owners of an LG battery to “immediately” switch off their LG solar storage system.
The ACCC claim that all households with an LG solar storage system need to urgently check if the system has a recalled LG battery installed and should switch off affected batteries immediately.
They claim that when these batteries malfunction there is a serious risk of injury or death due to the affected batteries overheating and causing a fire.
At this stage it’s not known whether any fires in Australia have been attributed to the LG batteries.
LG is now instructing all consumers with affected LG batteries in their solar energy storage system – which may be branded LG, SolaX, Opal, Red Earth, Eguana or VARTA – to switch their energy storage system off immediately and to keep it switched off until they are remediated.
Consumers are being told to contact LG or SolaX to arrange remediation of the battery, which could include a free battery replacement or a software update, or a refund.
“It is critically important that anyone with a solar energy storage system checks their battery’s serial number, as this recall has been updated to include new models, affected systems and dates of manufacture,” ACCC Deputy Chair Catriona Lowe said.
“Even if you don’t have an LG-branded solar storage system, you may still have an LG branded battery that has been recalled.
For peace of mind – check your system again and turn off your battery straight away if it has been recalled.”
LG has agreed to provide financial compensation to consumers who have higher electricity bills as a result of not being able to use their battery.
“Please put your safety first and follow this important advice to switch off. LG will compensate consumers who are out-of-pocket on their electricity bills as a result of switching off and not being able to use their battery,” Ms Lowe said.
Further information is available at the Product Safety Australia website (see LG Energy Solution recalls: PRA 2020/18529 and PRA 2022/19550 and SolaX Power recall: PRA 2022/19420).
What should consumers do?
1. Check if your LG battery has been recalled
Visit https://www.lgessbattery.com/au, click on ‘Electrical Safety Recall’ and follow the instructions to find out if your battery is affected by the recall. If you need help, immediately contact LG Energy Solution Australia (LG) by phone on 1300 677 273 or by email to email@example.com.
Further information is on the Product Safety Australia website:
PRA 2020/18529 – LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries
PRA 2022/19420 – SolaX Power Aus Pty Ltd – LG S/A Gen2 Home Energy Storage System (ESS) Batteries
PRA 2022/19550 – LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — LG ESS Home Energy Storage System Batteries
2. If your battery has been recalled, switch it off
To switch off the affected LG battery safely, refer to the instructions for your energy storage system or contact the installer or LG 1300 677 273 or email firstname.lastname@example.org
3. Contact LG or SolaX
Contact LG or SolaX to let them know you have a recalled battery and arrange a free replacement, refund, or software update. LG or SolaX will let you know which remedy applies to your battery.
For LG or any other affected energy storage systems contact LG on 1300 677 273 or email email@example.com.
For affected LG batteries in SolaX or Opal battery systems contact SolaX Power on 1300 476 529 or email firstname.lastname@example.org.
What happens next?
Consumers with affected LG batteries are urged to register their details with LG to receive free replacement, refund, or software update.
While all affected batteries should be immediately turned off, some will be directly replaced or fully refunded. Other affected LG batteries will receive a software update which will shut down batteries at risk of overheating and any LG battery shut down by the software will be replaced or refunded.
LG will advise consumers of which remedy applies to their affected LG battery.
LG will also provide financial compensation to consumers who have higher electricity bills as a result of not being able to use their battery.
For more information on affected LG batteries in LG, Redback, Red Earth, Eguana or VARTA energy storage systems, consumers can contact LG on 1300 677 273 or email email@example.com.
For more information on affected LG batteries in SolaX or Opal energy storage systems, call SolaX on 1300 476 529 or email firstname.lastname@example.org.