Owners of Philips LCD TV’s are reporting several problems with their TV systems including both software and pixilation troubles.
Philips is set to face a user backlash over the quality of their LCD TV’s. The Company who are struggling to compete in the Australian market recently admitted that they have been churning out “questionable standard” LCD TV panels, now owners are accusing them of turning a blind eye to problems associated with the quality of the TV’s
Philips LCD TV set owner Kristian Sorensen told SmartHouse Magazine that he has been having problems in switching his TV on and off. He said “I currently own a Philips LC TV and while this set looks great and has a stunning picture there is no doubt it has serious issues. Philips seems to have become experts at turning the blind eye to the problems associated with this set”.
Philips Communications Manager David Wolfe said of Philips LCD TV’s ” “there are no quality issues with our LCD Televisions, far from it” this comment is not surprising as Philips have a reputation for being arrogant and aloof.
A visit to comment site AV Forum reveals that several users have encountered problems with a Philips LCD TV The site reports that at least four people on these forums have reported that they have experienced the following problem. The set suddenly powers off and back on. Blue LED comes straight back on and there is the usual 3-5 second delay before the backlights/screen and Ambilight are switched on. In other words the TV seems to (for no particular reason) do a hard reset. The problem is obviously very obscure (and I suspect is a software bug). The very fact that a number of individuals have described the same fault suggests that there is an issue that Philips needs to address.
One visitor to the site reports the same on off switch problems as those reported by Kristian Sorensen while others report pixilation problems. One owner writes “The 5 tiny stuck blue pixels that just seem to have appeared worry me more”.
Philips panels, the key ingredient of their liquid crystal display television set, come from LG.Philips LCD, a joint venture with LG Electronics. “Yes there are back orders due to low production yields. Yield is the issue. It is related to whether or not the panel is what we consider our standard,” a Philips spokesman has said.
Expensive LCD models have the highest profit margins and generate most of the income of consumer electronics. Philips declined to say if the shortfall would impact first quarter earnings, but said supply would meet demand in April. The shortages apply to several high end Philips LCD models in the 9830 series that come in the sizes 32, 37 and 42 inch. It is not know whether these models are sold in Australia as Philips PR refuse to return calls on the issue.
Television sales generate much of Philips’ consumer electronics sales. The consumer electronics unit generates about one third of the total 30 billion euros a year revenues of the electronics conglomerate that have a reputation for being good designers but lousy marketers of consumer technology products. The Company claims that by April, the 9830 series will start to be replaced by the successor series called 9831 built partly on the same chassis. “We’re very particular about quality. Regrettable as this is, we make sure that products are of the absolute best quality,” the Philips spokesman added.