Sony is again having problems with the quality of the Vaio notebooks and all in one PC’s after the Company announced that cetain adapters used in their computer range could short circuit and burst into flames. Earlier this year Sony were warning consumers that their Vaio computers could end up being deformed due to heating problems. The issue was not related to the current adapter problem.
Sony is again having problems with the quality of the Vaio notebooks and all in one PC’s after the Company announced that cetain adapters used in their computer range could short circuit and burst into flames. Earlier this year Sony were warning consumers that their Vaio computers could end up being deformed due to heating problems. The issue was not related to the current adapter problem.
No announcement of the problem have been made to SmartHouse or ChannelNews.
As a result of the adapter problem, Sony is recalling 69,000 Vaio AC adapters. A message on the Sony Australia site said that Sony has recently identified the possibility that the inner insulation of AC adapters with model number VGP-AC19V17 / VGP-AC19V18 may fail during use, possibly resulting in an electrical short.
The affected AC adapters were included as an accessory with certain Sony all-in-one type VAIO Personal Computers, introduced between October 2007 and April 2009 (VGC-LT series, LN Series, LM Series, JS Series), as well as with the VAIO Personal Computer Docking Station, introduced between October 2005 and April 2006 (VGP-PRFE1 models).
Sony Australia said that will will exchange the affected AC adapter for an improved AC adapter free of charge. They also warn consumers not touch any of the metallic portions of the AC adapter, the Personal Computer’s main body, docking station or the peripheral equipment attached to the Personal Computer as you may get a shock.
In July Sony discovered that certain VAIO “TZ series” notebooks were overheating and burning out plastic components. Yet despite this the Company made no announcements to either ChannelNews or SmartHouse that the problem existed.
A note discovered on the Sony web site said “A symptom may arise in which the unit’s plastic could be deformed in the DC jack inlet or LCD surrounding area due to extreme high temperatures. This has the potential to affect models which were sold between May 2007 and July 2008”.
This is the same company that was responsible for the manufacture of millions of faulty batteries that led to some notebooks bursting into flames.
Overseas, Sony is offering free repairs and extended warranty on certain Vaio models with Nvidia graphics chips made of faulty die and weak packaging material. Users only become aware of the graphic problems when the screen shows distorted video, duplicate images or a blank screen due to failure of the Nvidia chip, the company said on a support webpage.
As a result of the problem, Sony is offering an extended three-year warranty in addition to the standard 12-month warranty. No refunds for the laptops are being offered by Sony.
