Vodafone has ramped up their service offering with consumers now able to walk into a service centre where technicians are on hand to repair a phone on the spot.
Vodafone has ramped up their service offering with consumers now able to walk into a service centre where technicians are on hand to repair a phone on the spot.
“We aim to turn most people around within an hour for 90% of the problems we are handling” said Greg Spears Director of Communications at Vodafone.
For those who can’t make it to a Vodafone and 3 services centre customers will have their phone couriered from a Vodafone shop to the call centre.
The Service Centres can also help with product support and troubleshooting, product education, upgrades, second services and billing enquiries.
Cormac Hodgkinson, Director of Customer Service at Vodafone said “So we’re raising the standard of handset service that our customers can expect from Vodafone and 3.”
This year all of the major carriers have been attacked by various Government departments for failing to deliver what is seen as good customer service.
“Most customers who visit our Service Centres will walk away with either a repaired or refurbished handset of the same model within an hour. Alternatively, customers can leave their mobile at any Vodafone and 3 store and it will be couriered to the nearest Service Centre for repair, then returned to the store for collection, usually within three to five working days,” said Cormac.
The Service Centres have previously been open to 3 mobile customers only and, to date, boast a turnaround time of less than one hour for 90 percent of handset repairs2. The launch of Vodafone and 3 Service Centres follows Vodafone’s introduction of 24-month repair warranties1 on all new handsets introduced at the start of the year.
Vodafone and 3 Service Centres are open at the following locations:
· 441 St Kilda Rd, Melbourne, Victoria
· 37-39 Macquarie St, Parramatta, NSW
· Adelaide terrace, West Perth, WA
· 206 Green Hill Rd, Adelaide, SA
· 47 Park Rd, Milton, Queensland
