As Optus continues to face outrage over its sub-standard FIFA World Cup broadcast, Chief Executive, Allen Lew, has announced it’s passing six games onto free-TV provider, SBS, over the coming days as a “failsafe”.
The news follows growing furore among World Cup fans, with many receiving streaming delays, intermittent service and black screen ‘playback error’ messages, despite paying $14.99/month for the Optus Sport app.
Following a pricey rights deal, Optus is the only Australian broadcaster to air every game live, with the exception of SBS who is screening selected games.
Mr Lew admits Optus’ latest streaming failure has significantly impaired the brand’s position as a credible content provider.
“I think there’s no doubt this has adversely affected the Optus brand,” Lew claims.
In response to viewer outcry, yesterday afternoon Prime Minister Malcolm Turnbull intervened and spoke to Optus Chef, Allen Lew, before advising technical issues would be fixed that evening.
I have spoken with the Optus CEO, Allen Lew. He assures me he is giving the World Cup streaming problems his personal attention and he believes it will be fixed this evening.
— Malcolm Turnbull (@TurnbullMalcolm) 18 June 2018
Despite pledging to fix issues, Optus has passed six LIVE games onto free-TV provider, SBS, airing between Monday evening and Wednesday morning.
The extension enables Optus technicians to increase capacity and better cater to viewer demand.
As an added remedy, Optus is offering complimentary Fetch Mini set top boxes at retail outlets. The company has thus far not advised if it’s offering customer refunds for Optus Sport.
Optus Chief, Allen Lew, has continued to apologise to Australian viewers, affirming “large demand” triggered technical difficulties.
Lew asserts issues have been resolved, however, some subscribers may struggle to stream games until Wednesday, dependent on device type and location.
Optus is scheduled to provide further streaming service updates on Wednesday, informing subscribers what they can expect across “different networks” and “different devices”.