Ozsale Hit With $10,800 Penalty Following ACCC Investigation

X

Online retailer Ozsale has paid a $10,800 penalty for alleged consumer guarantee misrepresentation after it was issued an infringement notice by the Australian Competition and Consumer Commission (ACCC).Ozsale operates a number of “flash sales” websites, including: Ozsale.com.au, OO.com.au, DealsDirect.com.au, TopBuy.com.au and BuyInvite.com.au.

The ACCC issued the notice, following an investigation into Ozsale’s consumer guarantees policies and practices, stating “it had reasonable grounds to believe that Ozsale had made a false or misleading representation about consumers’ rights to remedies for faulty goods” via inclusion of a clause in its terms and conditions.

The following clause, relating to faulty products, was included: “Depending on the fault, you may be offered the choice of refund, repair or replacement of the item (subject to availability)”, the ACCC advised.

The ACCC stated it “was concerned that this statement represented that the choice of remedies was at the discretion of Ozsale, when that is not the case”.

“The Australian Consumer Law states that when there is major failure of a product, consumers are entitled to choose between a refund, repair or replacement, as well as compensation for any other reasonably foreseeable loss or damage,” ACCC deputy chair Delia Rickard commented.

“Businesses must not mislead consumers about their right to choose the way an issue is fixed when an item they buy has a major failure. The consumer guarantees regime means consumers have rights that businesses cannot exclude, restrict or otherwise modify.

“This is another strong reminder for all businesses to review the representations they make about their terms and conditions relating to faulty products to ensure that they do not contravene the Australian Consumer Law.”

A court enforceable undertaking from Ozsale has been accepted by the ACCC, “in which Ozsale has accepted that its terms and conditions displayed on its website were likely to give rise to concerns under the Australian Consumer Law”.

As part of the undertaking provided to the ACCC, Ozsale has agreed to publish a single refunds and remedies policy to be used across all online sales platforms that it operates, accurately reflecting consumers’ Australian Consumer Law rights.

Ozsale has also agreed to implement a compliance program, including training and a complaints handling procedure, and to implement a mystery shopper program to provide ongoing monitoring of representations made by customer service staff when dealing with Australian Consumer Law issues.

728x90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Hisense KV BannerAd 728 90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
4Square Media Banner Ads Update at 5 July JSAU05JUL1 MR 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
4Square Media Banner Ads Update at 5 July JSAU05JUL1 Buddy 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Marshall 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
appliance retailer leaderboard may 728x90 Hitachi updated Ozsale Hit With $10,800 Penalty Following ACCC Investigation
250527 SAV Channel news June25 Leaderboard 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
ELX DIG Crosscat Promo 728x90 Mar25 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
GOTHAM 728px x 90px Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Arlo July Promo Digital 728x90 2 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
FA 979 HN MDF SG14 14gen 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Westan 728x90px Ozsale Hit With $10,800 Penalty Following ACCC Investigation
JBL TourPro3 728x90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
AU X8 Banner 728x90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
HAIER Series 600 FLW HPD Pairs 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Flick of a switch 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Skullcandy 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Px7 S3 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
BlueAnt 4SQM PumpAirUltra 728x90px Ozsale Hit With $10,800 Penalty Following ACCC Investigation
ChannelNews AZ100 728x90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
728x90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
Uniden Channelnews SoloX July 2024 728x90 1 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
BEL2535 BPB024 4SQ Banners 728x90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
728 x 90 Ozsale Hit With $10,800 Penalty Following ACCC Investigation
MOTO 36331576 Q3 Ad Banners 728x90 2 Ozsale Hit With $10,800 Penalty Following ACCC Investigation


YOU MAY ALSO LIKE