Australian iPhone 5 buyers are set swamp Apple stores and smartphone carriers on Monday looking for a replacement iPhone 5 after they found that the new device was scratched out of the box or had poor maping capability.On Friday after taking delivery of their new iPhone, thousands of owners complained about poor mapping software on the new Apple smartphone. Dutch navigation company, Tom Tom, who supplied Apple with the mapping software, moved to distance itself from the controversy claiming that Apple’s latest iOS mobile operating system is causing the problem and not their mapping software which works okay on their own navigation devices.
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Tom Tom said its mapping data provides only the “foundation” of Apple’s mapping software, with the user experience depending on how manufacturers apply its map data with other content to create their own unique application. Tom Tom added that its own mapping application, which is available on the iTunes App Store, “consistently gets high consumer ratings.”
On the local Whirlpool forum one user called ‘Sedated’ wrote “My black one came with three chips out of the box, all on the top chamfer of the bezel. There was one each side of the silence switch and one at the bottom near the headphone jack. Wouldn’t be so bad if it wasn’t still silver underneath so it’s really noticeable”.
Another Whirlpool visitor wrote “Got the 5 today in black and it started to leave marks on the left side on the volume buttons while putting a couple of different cases on and off. I don’t think it will last that long to be honest until the paint starts to come off”.
A Whirlpool user with the tag line AppleAddict wrote “Bought mine from a Telstra store but thinking of going Apple store for them to replace the unit or me (two scuffs out of the box). Do you think it’s better to use Telstra’s ELF or Apple’s replacement warranty? I am thinking latter for the convenience”.
While some owners said that their white iPhone 5 models were affected by what appears to be poor manufacturing, the problem was more prevalent with black iPhone 5 smartphones.
According to posts on sites like MacRumors, one user rubbed keys and a SIM card across the back of a black iPhone 5 display model in a store to see if it is susceptible scratches only to see the paint peel off.
Some dissatisfied iPhone 5 owners posted photos online showing what appears to be nicks and scuffs on their brand-new devices straight out of the box.
“Mine arrived today with small scratches on the right out of the box. Looks like they chipped the anodized coating putting the screen in, and there is a small mark on the lower back too, by the glass section,” wrote MacRumors commenter spr97ajm.
Apple Australia was not available to comment.
Another forum user Sick z33 said that his black iPhone also came with a ‘couple of the nicks.’ ‘Will use the phone till Apple decides to release something regarding the issue,’ the smartphone owner concluded.