Michael Dell’s visit to Australia has coincided with a number of new Dell announcements including the introduction of DellConnect- a tool offering remote assistance to Dell customers.
DellConnect is claims to allow a technician to troubleshoot and help solve a customer’s computer problem over a broadband connection. The tool will be available to all of Dell’s Australian and New Zealand service agents.
Dell says the tool is part of its US$100 million investment in enhancing worldwide service and support. It is employed during a technical-support call with the customer’s permission, and allows Dell service reps to help correct most common computer issues.
There is no additional charge to Dell customers when used to fix issues covered by the hardware warranty for Dell notebooks and desktop computers.