Digital personal assistants are set to take on an increasing role in interfacing with connected home services, according to Gartner. The Boston-based market research firm has predicted that digital assistants on smartphones and other devices will serve as the primary interface to connected home services in at least 25 percent of households in developed economies by 2019.
“In the not-too-distant future, users will no longer have to contend with multiple apps; instead, they will literally talk to digital personal assistants such as Apple’s Siri, Amazon’s Alexa or Google Assistant,” Mark O’Neill, Gartner research director, commented.
“Some of these personal assistants are cloud-based and already beginning to leverage smart machine technology.”
Gartner notes the potential shown by digital assistants “to satisfy wants and needs by delivering experiences that connect services, configure devices and even order and deliver products”, while personalised, context-aware information can also be presented. – Channel News