Sony Australia, is refusing to say if any or how many of their Vaio notebooks need to be recalled, after the US Consumer Product Safety Commission ordered an immediate recall of Sony Vaio notebooks due to serious overheating problems.
Sony who no longer design, or manufacture their Vaio notebooks but instead depend on third party manufacturers in China and Taiwan to make their products, said that more than half a million of its F and C series laptops sold since the start of 2010 are affected by the recall.
The American Consumer Product Safety Commission said that “the computers can overheat, posing a burn hazard.”
Sony claim that there is no need for a “recall”. Instead they want to offer consumers a software patch in an effort to cut out the cost of having to conduct a global recall.
Sony does admit that it has received a number of reports of its laptop overheating, distorting keyboards and casings.
Sony said that more than 530,000 laptops are affected by the overheating problem.
Nick Sharples, Sony’s European communications director, said: “It is possible to update the firmware online, which will rectify the problem”.
This is not the first time that Sony has been forced to conduct recalls for their Vaio notebooks which are fast gaining a reputation for being unreliable.
In 2006 the firm recalled over 100,000 batteries after concerns they were overheating and, in a few rare cases, exploding; while in 2008 it recalled 400,000 Vaio laptop computers worldwide because of wiring faults.
The big problem for Sony is the damage to their reputation after the company was forced to use third party manufacturers in Asia, due to falling sales and profits and the closing of over 20 Sony factories around the world.
p class=”MsoNormal”>With several Sony products, including their Vaio notebooks, the only thing Sony about them is the label on the product.