Keiran Jackson’s first Sony TV blew up despite being recalled and repaired by Sony. When she received another similar recall notice for her new Sony TV, she contested the company for a replacement or a refund.The first Sony TV Keiren Jackson purchased in 1998 exploded and could’ve killed the teacher and her two children. She opened up to news.com.au, telling them although the TV was recalled and repaired, it exploded while it was turned off. The damage to her living room and kitchen was so great her and her family had to move out of their Castle Hill home for 3 months.
Fortunately no one was home when the TV exploded. Fire fighters told Jackson that, had the incident happened at night while they were asleep, they would not have woken up the next day.
Despite this, Jackson headed into Harvey Norman and purchased a Sony Bravia TV for $2,849 in 2008. 3 years later in November of 2011, she received a letter from Sony claiming the new TV “may ignite internally and emit smoke while in use.” The company requested the TV be recalled and repaired.
Jackson, fearing she could relive the same experience instigated by a Sony TV, asked for a replacement or a refund. But Sony, a company with a share market value of $18 billion, refused.
She then turned to NSW Fair Trading who contacted Sony to no avail. The consumer protection agency put her in touch with the Public Defender, who managed to get a full refund from Sony in 85 minutes.
Sony Australia’s head of services, Stuart Clark said “Keiran should have been pushed to one of the senior managers. [At the time,] I was on leave.”
Jackson is still waiting for the Sony Bravia TV to be collected, but this time she “won’t buy another Sony TV.”
To date roughly 1.6 million Sony Bravia TVs have been recalled worldwide, with 70,000 of them in Australia. Despite the vast numbers, Clark claims only “a couple” have needed repair.