New claims by US-based Consumer Reports have found Microsoft’s Surface devices sorely lacking when it comes to reliability.

As originally reported by Reuters, The nonprofit’s latest reliability study found that  25% of Surface users encountered “problems by the end of the second year of ownership.”

thechart1 1024x581 Consumer Reports Slam Microsoft Surface Over Reliability Concerns

The survey ranked Apple and Samsung highest for reliability while Microsoft was left in last place.

“These conclusions are based on our breakage rate estimates for laptops by the end of the second year of ownership, gathered from subscribers’ experiences with 41,304 laptops purchased new between 2014 and the first quarter of 2017,” the nonprofit publication said.

The report comes only months after a report by iFixit rated the new Surface Laptop 0-out-of-10 for repairability.

“The Surface Laptop is not a laptop. It’s a glue-filled monstrosity. There is nothing about it that is upgradable or long-lasting, and it literally can’t be opened without destroying it,” they said.

Microsoft has disputed the study, saying “we don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”

Q316 RBU Arlo Pro V1 728x90 Static Consumer Reports Slam Microsoft Surface Over Reliability Concerns
170777 leaderboard V2FA ruark Consumer Reports Slam Microsoft Surface Over Reliability Concerns
4SQ 728 x 90 MS Consumer Reports Slam Microsoft Surface Over Reliability Concerns
mrx gen3 728x90 Consumer Reports Slam Microsoft Surface Over Reliability Concerns
LUXUL 728x90px banner 2 17 Consumer Reports Slam Microsoft Surface Over Reliability Concerns
x10 static banner 728x90px Consumer Reports Slam Microsoft Surface Over Reliability Concerns
003059 AddWash Leaderboard 728x90 02 20977672 Consumer Reports Slam Microsoft Surface Over Reliability Concerns
170777 leaderboard V2FA rega Consumer Reports Slam Microsoft Surface Over Reliability Concerns
PERSONA Series 728x90 Consumer Reports Slam Microsoft Surface Over Reliability Concerns
SPEAKERCRAFT 728x90px banner 5 17 Consumer Reports Slam Microsoft Surface Over Reliability Concerns