According to Telstra, 3G and Next G pre-paid mobile customers are now able to recharge their phone and manage their profile directly from their handset with the addition of My Pre-Paid, a new self-serve facility, to their service.
Created in collaboration with m.Net Corporation, the solution says the telco, allows it leverage the growing convergence between 3G mobile services and the Internet.
Roberto Vannini, Executive Director, Telstra Product Management, said the new-look, customer friendly self-care capability was already enjoying strong take-up from Telstra mobile pre-paid customers.
“This type of product innovation takes us another step closer to giving our customers a powerful, seamless user experience in a 1-click, 1-touch, 1-button, 1-command way,” he said.
m.Net’s Chief Marketing Officer, Scott Johnson, said My Pre-Paid achieves the dual objectives of expanding service offerings for Telstra mobile users while enabling the carrier to deliver new efficiencies within its customer service team.
“My Prepaid gives Telstra customers greater control over their account profile and preferences by allowing them to access their details online at their convenience via the easy-to-use WAP interface,” he said.
Access to My Pre-Paid is available from the home tab on the BigPond Mobile portal under My Account on the customer’s mobile handset and allows customers to view their balance and call history, recharge their account by voucher, credit card or direct debit, purchase additional services, update their preferences and even transfer credit to other Telstra pre-paid customers.