Telstra has advised customers that some mobile handsets and personal digital assistants (PDAs) may be affected by the time change in NSW, Victoria, ACT, Tasmania, and South Australia as the end of daylight savings time draws near.
Telstra spokesman, Peter Taylor said that Telstra and other mobile network operators received reports last weekend of some devices adjusting from daylight saving time a week early.
“While Telstra’s networks were adjusted to support the extension of daylight saving, the software on some newer mobile handsets and PDAs overrode Telstra’s network settings and changed the times to reflect the traditional end of daylight saving. With daylight saving extended by a week in some states this year, we want to ensure that our customers don’t get caught out this weekend when the clocks are wound back an hour on Sunday,” he said.
To prevent confusion this weekend, Telstra has launched a new web page and prepared simple tips to help customers make the transition from daylight saving.
- Check your device on Sunday morning to ensure the time has updated correctly.
- If the time has not updated correctly, try turning the device off and on again, and recheck the time after a few minutes.
- If using a Windows mobile device, a Danger HipTop Mobile, or an affected Nokia or Blackberry device, visit the Telstra website for further advice.
- As a last resort, manually adjust the time on the device.