Telstra announced that will now offer 24-month warranties for mobile handsets supplied with its 2 year service contracts. However, users who sign up for an iPhone plan will still only get a year’s warranty.The decision follows discussions with the Australian Competition and Consumer Commission.
ACCC Chairman, Graeme Samuel said, “Telstra has decided to do what’s right and fair for consumers, and has been negotiating with manufacturers to bring in warranty periods that last for the length of a consumer’s contract.”
” In the EU, most consumer goods sold come with a minimum 24 month warranty… Just because the manufacturer’s warranty period is up, it does not mean that consumers can be hung out to dry if they are left with a faulty product and ongoing service contract,” continued Samuel.
Although nearly all major handset manufacturers have agreed to honour full warranties, the ACCC continues to have concerns in relation to warranty issues with the Apple iPhone.