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After being badly wounded by widespread network problems, including outages, and customer complaints of poor service earlier this year, Vodafone Hutchison Australia plans to install new customer service technology from Alcatel Lucent.

The Genesys technology is said to monitor calls, e-mails, tweets and posts on Vodafone’s Facebook page, and direct inquiries to the most appropriate customer service provider.

Re-dubbed Vodafone Connect, the system should be operating by March, Vodafone says.

Vodafone reportedly lost 375,000 mobile and broadband customers in the first half of this year, due to its network and customer service problems.

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