Vodafone and 3 Mobile have issued a statement endorsing the decision by the Australian Communications and Media Authority to commence an inquiry into customer service and complaints management in the telecommunications industry.Vodafone Hutchison’s Director of Consumer Service and Experience, Michael Young said, “Following our merger last year, we have set ourselves a goal of delivering the best customer service in the industry. Although Vodafone and 3 customers have the highest levels of customer satisfaction of all the mobile carriers, the consistency of our customers’ experience needs to improve and we still have a lot more work to do.”

“We welcome the opportunity to liaise with ACMA to define and lift the benchmark for customer service for the entire industry.”

“We also look forward to the proposed streamlining of regulation in the telecommunications industry,” concluded Young.