New website, Vodafail.com has been set up by disgruntled Vodafone customers in response to the litany of service issues users have been experiencing in recent weeks.As reported on Smarthouse earlier today, users who have been reported as experiencing ongoing problems with Vodafone’s mobile service, including call failures, slow data speeds and poor reception, are not necessarily entitled to end their contract, the Australian Competition and Consumer Commission said in a statement.
The ‘share your pain’ section of the newly established site contains comments such as “I live in North Sydney and yesterday (16th Dec) rang my wife twice while she (also a Vodafone user) was in a taxi coming in from the airport. Her phone rang through to voicemail but she never heard it ring and she was holding it in her hand. There is no way the Vodafone problems have been fixed.”
Others had less to say but it is clear that despite Vodafone’s claim to the contrary, the network problems still exist.
“One freaking hour on the phone to Vodafone AU WORST SERVICE EVER! I’ve been on hold for 45mins of them. They can’t fix my problem!,” said another Twitter feed on the site.
Both Vodafone’s branded Facebook and Twitter pages have also been flooded with complaints.
The telco attributed the recent problems to unstable software issues, which meant slower 3G data downloads.
Affected customers would be offered refunds, Vodafone chief technology officer Michael Young, said earlier this month.