Apple who has been slammed by Donald Trump for making the bulk of their products in China, is now facing new problems with reports that their iPhone 6 is bursting into flames.
Three weeks after Kryptowire a security Company working for US authorities identified malicious software on two Chinese phones made ZTE and Huawei a Shanghai consumer group loosely affiliated with the government complained of additional problems with batteries in Apple iPhone 6 devices.
Shanghai’s Consumer Council said it received eight reports from users claiming their iPhone 6 series devices had spontaneously caught fire. It marked the third battery-related complaint against Apple from Chinese consumer groups over the past month.
Apple said it analyzed the affected phones and found that the fires followed “external physical damage.” The company encouraged customers with issues to visit an Apple store or contact company support. In September, Apple rival Samsung Electronics recalled millions of Galaxy Note 7 devices because of user reports that the phones were catching on fire or exploding while charging.
Apple has chosen not to recall their devices.
What they claim is that their battery issues aren’t related to safety. The majority of the complaints involve iPhone devices unexpectedly shutting down even when half their battery life remained.
The battery-life issue was first highlighted in mid-November, when the China Consumers Association said consumers were having trouble with the iPhone 6 and iPhone 6s.
Apple said a company investigation found that the problem was limited to iPhone 6s devices made in September and October 2015 whose battery components were exposed to “ambient air” longer than they should have been during assembly. Apple said it would replace the faulty batteries world-wide.
Last night Apple said it also would update its iOS software that runs iPhones next week with a “diagnostic capability” to gather more information about battery-related issues.
The company said it could use the information to “improve the algorithms used to manage battery performance and shutdowns.”