Nintendo Offer Free Fix For Faulty Switch Controllers

X

Nintendo will fix faulty controllers free of charge and refund customers who have already paid for a fix, as the company goes into damage control in the wake of the Joy-Con Drift debacle it now faces a class action lawsuit over.

An internal memo sent to Nintendo staff and seen by Vice outlines Nintendo’s new process for dealing with Joy-Con complaints.

“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs.”Nintendo Switch upgrade 300x168 Nintendo Offer Free Fix For Faulty Switch Controllers

“Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”

Nintendo customer support representatives have reportedly been told to guide complaining Switch owners through a troubleshooting process before issuing a free repair if the problem persists, regardless of whether the controller remains under warranty.

A Vice producer suffering from Joy-Con drift was told to update the firmware on his faulty controllers.

A Nintendo representative then offered a pre-paid shipping label to send the controllers in for a free repair when the problem returned.

Joy-Con Drift recently became the subject of a class action lawsuit.

Nintendo Switch Shot 05 2 Nintendo Offer Free Fix For Faulty Switch Controllers

BlueAnt PumpAirANC WebBanner 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
QUEEN 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
4SquareMedia 728x90 scaled Nintendo Offer Free Fix For Faulty Switch Controllers
BEL2385 4SQ Dock Banners 4SQ 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Whatmough 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Motorola Banner Ads 728 x 90 72ppi Nintendo Offer Free Fix For Faulty Switch Controllers771154
728x90 Iconic Nintendo Offer Free Fix For Faulty Switch Controllers
Flick of a switch 728x90 1 Nintendo Offer Free Fix For Faulty Switch Controllers
3sixT GS24 EDM 728 x 90 px 02 Nintendo Offer Free Fix For Faulty Switch Controllers
Aspire Vero Banner Intel CCF 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Middleton 728x90px Product Nintendo Offer Free Fix For Faulty Switch Controllers
hitachi banner 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
240215 SAV R Volution CNewsFeb Leaderboard 1 Nintendo Offer Free Fix For Faulty Switch Controllers
PRO 5 PRICE DROP 2024 Banner 728x90px Nintendo Offer Free Fix For Faulty Switch Controllers
Martin Logan 728 x 90 Nintendo Offer Free Fix For Faulty Switch Controllers
4Square – Channel News 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Haier 728x90 1 Nintendo Offer Free Fix For Faulty Switch Controllers
Leaderboard 728x90 1 Nintendo Offer Free Fix For Faulty Switch Controllers
Banner Z10 Al Wh 728x90px EN Nintendo Offer Free Fix For Faulty Switch Controllers
728x90 Nintendo Offer Free Fix For Faulty Switch Controllers

YOU MAY ALSO LIKE