Nintendo will fix faulty controllers free of charge and refund customers who have already paid for a fix, as the company goes into damage control in the wake of the Joy-Con Drift debacle it now faces a class action lawsuit over.

An internal memo sent to Nintendo staff and seen by Vice outlines Nintendo’s new process for dealing with Joy-Con complaints.

“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs.”Nintendo Switch upgrade 300x168 Nintendo Offer Free Fix For Faulty Switch Controllers

“Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”

Nintendo customer support representatives have reportedly been told to guide complaining Switch owners through a troubleshooting process before issuing a free repair if the problem persists, regardless of whether the controller remains under warranty.

A Vice producer suffering from Joy-Con drift was told to update the firmware on his faulty controllers.

A Nintendo representative then offered a pre-paid shipping label to send the controllers in for a free repair when the problem returned.

Joy-Con Drift recently became the subject of a class action lawsuit.

Nintendo Switch Shot 05 2 Nintendo Offer Free Fix For Faulty Switch Controllers

SHARP display 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
SHP34364 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Denon EISA 728x90 1 Nintendo Offer Free Fix For Faulty Switch Controllers
Heos Drive Superlink 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Arlo Ultra 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Marantz EISA 728x90 1 Nintendo Offer Free Fix For Faulty Switch Controllers
Jabra Elite 85h 728x90 A Nintendo Offer Free Fix For Faulty Switch Controllers
Canohm Sangean 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Fitbit Inspire 728x90 Nintendo Offer Free Fix For Faulty Switch Controllers
Fitbit Versa 728x90 1 Nintendo Offer Free Fix For Faulty Switch Controllers