Telstra has received a minor rap over the knuckles by the Australian Competition and Consumer Commission for failing to protect confidential or commercially sensitive wholesale customer information in a small number of cases.The rap comes in ACCC’s annual report on Telstra’s
compliance with its Structural Separation Undertaking (SSU), recently tabled in
Federal Parliament.
The SSU commits Telstra to take steps in connection with the structural reform
of the communications industry.
The ACCC said Telstra had demonstrated a commitment to improving its level of
compliance with the SSU.
But apart from the failure to protect commercial information, the big telco had
in a small number of cases failed to maintain separation of its wholesale retail
and network services businesses; or to comply with reporting requirements
designed to promote transparency.
“These compliance issues largely arise due to Telstra’s legacy systems not
being designed to deliver the outcomes required by the SSU, or errors made by
Telstra staff in performing their day-to-day work,” said ACCC chair Rod
Sims, delivering the knuckle sandwich.
