The Telecommunications Industry Ombudsman Nehas said that complaints about Vodafone were up 5,370 in the second half of 2010 – an increase of 96 per cent.Apart from mobile telephone coverage issues, Vodafone customers complained about long wait times, failing to act on promises and not being able to contact Vodafone at all.
“Customer frustration with Vodafone is understandable,” Mr Cohen said. ‘It is one thing to have a service problem. But what is particularly concerning is when consumers cannot contact someone to have their problems sorted out.”
TIO Talks also reports on the intricacies of international roaming for mobile phones. These charges are one of the causes of telephone bill shock.
“Using a mobile telephone overseas can be very expensive. Consumers can be liable for not only for calls they make, but also for calls they receive, and for data downloads from using a GPS,” Mr Cohen said.