Vodafone has pulled the plug on their biggest Premium Partner Dealer” for what is being described as “unscrupulous” behaviour.
Vodafone has pulled the plug on their biggest Premium Partner Dealer” for what is being described as “unscrupulous” behaviour.
According to the Sydney Morning Herald the network pulled the pin on the Company’s operations this morning after the SMH claimed that staff at the dealer were misusing customer information and forwarding detailed call records outside the company.
Staff at the dealer were called in for a meeting this morning and told they would all be losing their jobs following the action by Vodafone.
Its website, commsdirect.com.au, which claimed the company was Vodafone’s “largest premium partner”, has been offline since Friday.
The SMH said that the allegations against the dealer suggested that staff were encouraged to engage in “Siebel farming”, mining Vodafone’s nationwide customer database for customers approaching the end of their contracts and then trying to sell them on a better deal.
Once a sale had been made, Communications Direct, a Vodafone agent, would allegedly then call Vodafone and pose as the customer, asking for their original account to be disconnected. This would then allow Comms Direct to sign the customer on with a completely new account, earning it double the commission from Vodafone.
