Westpac who are well known for their poor online banking services despite their slogan “we are a bank you can bank on” are now claiming that they don’t know, why their online service keeps crashing leaving millions of consumers and businesses without access to their accounts.
Westpac who are well known for their poor online banking services are now claiming that they don’t know, why their online service keeps crashing leaving millions of consumers and businesses without access to their accounts.
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| Westpac Error Message 2010 |
The service that has been down most of today is pron to problems.
Compounding this, customers who need immediate banking information are being forced to call a Westpac call centre where calls are taking up to 30 minutes to be processed.
In the past the Westpac online service has been down for days but despite a multimillion dollar upgrade and the introduction of a brand new site in 2009.
Westpac said that they are unable to identify the cause of “intermittent problems”.
4Square Media who bank with Westpac has been unable to access the Westpac site since 7.20am today.
Back in 2007, Westpac who are currently charging business up to 11.6% interest on loans blamed their front page for a series of crashes. In 2008 they blamed software glitches and the pulling of a power plug at their North Ryde processing centre for an online outage that lasted 4 days.
This time Westpac is blaming the loading of a secure online banking page, described as a “degraded service” for the problem.
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| Westpac Error Message 2008 |
