OZ Post has shed its cobwebs and come into the 21st century, revamping its parcels service to make way for the e-shopper.
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In what has been described as “the most significant changes” parcel operations 200 year history, Post Office is about to answer online shoppers prayers, with round the clock parcels service.
The new services offers extended hours, locations for parcel collection, with some even open the weekends, and sending customers email and SMS notifications when goods arrive.
24 hour access electronic parcel lockers will be trialled in Sydney, Melbourne and Brisbane in November, with more to follow – meaning nuisances trip to the Post Office for pick-up may be a thing of the past.
Australia Post/eBay new low cost satchels and boxes are priced at a low flat rate to anywhere in Australia, it said today.
A new ‘Pack and Track international’ which is a “significantly cheaper option” offers tracked delivery between the US and Australia with more destinations to be added in the future.
But its not just consumers the Post Office is looking to please, it is also supporting retailers bid to “get online” by launching online ordering and payments through SecurePay and Shop In A Box.
It has also upgraded 60 outlets to ‘business hubs’ across the country focusing on SMB’s, with the first to be opened in Mount Waverley, Victoria next month and 20 to be launched by the end of 2012.
A flagship concept store opening in Brisbane in December, which will have a dedicated online shopping area, 24/7 parcel pick up zone and vending machines with stamps and packaging.
These new measures come in response to a 10.9% increase in parcel volumes over the last financial year – with Aussies taking up online shopping in “record numbers,” said Australia Post CEO Ahmed Fahour.
“We’re listening to our customers. Australians are receiving more parcels than ever and many of our customers are rarely at home during the day and find it increasingly hard to get to a post office.”