Forgotten Apple Vision Pro Passcode? Need To Return To The Store

X

New owners of Apple’s Vision Pro headset are finding it difficult if they have forgotten their passcode.

The company is telling them they’ll have to bring the device into a store, or mail it in to AppleCare customer support if they want it working again. Apple will then erase and reset it.

This issue is one of a few early ones surrounding the device, which has only gone on sale recently in the US.

The support staff at Apple have also been fielding questions from users struggling to set up Optic ID, which is an eye scanning tool for logging into the device, and the built in Apple Music app.

The passcode problem is particularly frustrating for customers, because if their passcode is entered incorrectly too many times, the headset becomes disabled.

If the password still isn’t found after a waiting period, the user needs to send it back to Apple to be reset. At this point, all content on the device will be erased.

%name Forgotten Apple Vision Pro Passcode? Need To Return To The Store

This quirk doesn’t exist with other Apple products. The smartwatch in particular, has a mechanism that allows users to set it up again if the passcode is forgotten.

It is possible future software changes could allow the passcode to be reset without having to send the device back.

One customer said he spoke to an agent who had been flooded with calls regarding this issue.

“He’s had to deal with a lot of angry customers after telling them their only recourse is to return to the store. He said Apple Support was really caught off guard by this and apologized for not being better prepared.”

Another complication is that the Vision Pro doesn’t have a USB-C port, for connecting to a Mac for troubleshooting. Apple did release a special strap for developers to be able to attach it to a Mac, however, it costs around U$300 and is not meant for consumers.

728x90 Iconic Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Martin Logan 728 x 90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Haier 728x90 1 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
BEL2385 4SQ Dock Banners 4SQ 728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Whatmough 728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Flick of a switch 728x90 1 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Middleton 728x90px Product Forgotten Apple Vision Pro Passcode? Need To Return To The Store
240215 SAV R Volution CNewsFeb Leaderboard 1 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Leaderboard 728x90 1 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
PRO 5 PRICE DROP 2024 Banner 728x90px Forgotten Apple Vision Pro Passcode? Need To Return To The Store
hitachi banner 728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Banner Z10 Al Wh 728x90px EN Forgotten Apple Vision Pro Passcode? Need To Return To The Store
728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
BlueAnt PumpAirANC WebBanner 728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
3sixT GS24 EDM 728 x 90 px 02 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Motorola Banner Ads 728 x 90 72ppi Forgotten Apple Vision Pro Passcode? Need To Return To The Store671521
Uniden PRO 2k 728 x 90 Option 2 2x Retina Forgotten Apple Vision Pro Passcode? Need To Return To The Store
Aspire Vero Banner Intel CCF 728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
QUEEN 728x90 Forgotten Apple Vision Pro Passcode? Need To Return To The Store
4SquareMedia 728x90 scaled Forgotten Apple Vision Pro Passcode? Need To Return To The Store

YOU MAY ALSO LIKE